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How to Return Your Item:
You must email our Customer Service Department (firstname.lastname@example.org) for a Return Merchandise Authorization (RMA) number. Write the Return Material Authorization (RMA) number on the outside of the package below the return address:
Performance Research Labs
3857 Birch, #181, Newport Beach, CA, 92660
A small restocking and admin fee of $12.95 is applied to all returned or refused orders or cancellation of unshipped Autoship orders after processing. Shipping costs on international orders cannot be reimbursed. All returns must be received in our office no later than 45 days from the date of original purchase to qualify for a refund. Allow 7-10 days for refund to appear on your credit card. Cancelled, or requests to return Autoshipments after shipping must be received in full in order to receive a refund. For example, when a customer calls and cancels an Autoship after it has been shipped and/or processed, then all bottles must be returned in original condition.
IMPORTANT: Returns without an RMA number marked on the return package will not be processed. We are not responsible for product sent back without authorization. Please include packing slip or a note including your original order number, name, address, and phone number. Please use the original packaging (if possible) and completely remove or cover the original shipping label. Seal the package securely with tape. Print our return address clearly on the outside of your package. Send your return package back using standard priority mail. Keep a copy of your original shipping receipt until the credit for your return appears on your credit card statement. We are not responsible if your shipment is lost in return transit. Purchases will only be credited to the account used to make the purchase. It takes approximately 2-3 weeks for us to receive and process your return. We’ll credit or refund the value of the item and any taxes you were charged (excluding delivery charges) less shipping and admin. Adjustments to credit cards should appear within two billing cycles. No refunds on/or multiple refund requests – for example, a customer orders and receives a refund on returning product and then re-orders and requests another refund. Only one refund per customer. If you have any questions about returns or need additional help please do not hesitate to call our Customer Service Department at 1 (800) 418-7767
PHONE ORDERS - 1 (800) 418-7767 (Mon-Fri - 8.00am-4.00pm PST)
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